Shipping & Returns

Shipping and Return

We ship via UPS ground to the 48 continental United States and will be expanding our shipping methods in the furture. We do not ship internationally at this time. However other shipping methods may be also be requested. Please contact us for more information.

[A] Larger orders may ship by freight trucking companies; please let us know if you can accept tailgate deliveries.

[B] Customers are 100% responsible to be 100% available for whenever UPS ground makes the delivery. If a customer misses the delivery and the order is returned to us, then the customer must prepay the exact amount for the two-way shipping before we can reship that order. If the Customer does not request reshipping, and the order is replaced back into stock, then the customer is billed: a 20% "order processing/pulling & order reprocessing/restocking" fee; plus the two times the UPS shipping charge, minus the initial payment.

[C] Orders are processed in the order that we received a cleared payment and other requested information.

Within same day, or 2 or 3 work days, we get out 90% of the orders, and "THEN" your order is ready to give to UPS. (99% of the orders get out within 4 working days after the day we receive payment).

"AFTER", UPS has picked up the order; the delivery time takes from 1 to 5 business days for ground service around the U.S.

[D] We ship as soon as possible. We are not obligated to make delivery on any specified date and assume no liability for damages due to any delay or inability to fill orders.

[E] All first orders over $350 paid by credit card might be shipped to the billing/bank-confirmed address and a signature will be required upon delivery.

RETURNS

We DO take returns from our customer on qualified items with return authorization that are, undamaged, unworn, unwashed "like new", pristine, SALABLE merchandise.

NOT RETURNABLE are: Lingerie, "adult only" merchandise, swimwear, underwear, liquids, DVDs and all intimate items and any merchandise that is not factory fresh.

There is a 20% re-stocking fee on returned shoes.

Allow up to 3 weeks for credit to appear in your account from the day we receive the return.

To qualify for a 100% merchandise refund or credit, please comply with the following 3 steps:

Merchandise must be "received" by Hiphypno no later than 18 days after our ship date. You must obtain a return authorization number, or returns will not be accepted.

[A] No credit is given for any shipping and handling.

[B] NO DAMAGE of ANY KIND WILL BE ACCEPTED - such as shopworn, sun-fading, finger prints, hanger marks, perfume, smoke or cosmetic smell, writing on hang tags, worn or washed items, etc.

[C] All original tags, bags, wrappings, display boxes, shoe & boot boxes, hangers, etc. must be returned as new.

[D] Merchandise that does not meet the above standards will not be credited or processed and the sender will have to pay shipping charges in advance to have the box returned. Uncalled for merchandise will be discarded after 30 days.

[E] ANY unsolicited return for ANY reason past the expiration date of 18 days after the ship date, or without an authorization number on the box or without an invoice inside the box will be treated as a return as listed above.

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